Legal
Privacy Notice
What personal data aLcassa holds, why, for how long, and the rights of the people it belongs to.
This document is not yet published.
The outline below is what it will cover. Until it is in force, the agreement governing your workspace is the one in your order form or contract. For a copy, or for anything urgent, email legal@alcassa.co.ke.
Who the data controller is
The distinction that governs everything below: a workspace controls its customers’ data, and aLcassa processes it on that workspace’s instructions.
What is collected
Account details, the messages that pass through connected channels, and the operational logs kept to run the service.
Why, and on what lawful basis
The purpose behind each category, and the basis relied on under the Data Protection Act 2019.
Automated processing
Where an AI assistant reads or drafts messages, what it is permitted to do, and how a person stays in the loop.
Sharing and sub-processors
The channel providers, infrastructure and model vendors involved in delivering the service, and where they are located.
Retention and deletion
How long each category is kept, and what deletion actually removes.
Your rights, and how to exercise them
Access, correction, deletion and objection — including the route for someone whose data sits inside a customer’s workspace rather than ours.
Looking for the service agreement? Terms of Service.